Refund Policy

1. Introduction

At Devipeeth India Foundation, we deeply appreciate your generous support for our charitable causes. This Refund Policy outlines our approach to donation refunds and the circumstances under which they may be processed.

As a registered non-profit organization under Section 8 of the Companies Act, 2013, we are committed to transparency and accountability in handling all donations and contributions.

2. Nature of Donations

All contributions made to Devipeeth India Foundation are considered voluntary donations towards our charitable activities. By making a donation, you acknowledge that:

• Donations are made voluntarily without expectation of goods or services in return
• Donations support our charitable mission and programs
• Donations are generally non-refundable once processed
• Tax receipts issued for donations cannot be reversed without proper documentation

3. Refund Eligibility

3.1 Eligible Circumstances

Refunds may be considered in the following exceptional circumstances:

• Technical Errors: Duplicate transactions due to technical glitches or payment gateway errors
• Unauthorized Transactions: Donations made without the account holder's authorization (subject to verification)
• Processing Errors: Incorrect donation amounts processed due to system errors
• Fraudulent Activity: Transactions identified as fraudulent by our security systems

3.2 Non-Eligible Circumstances

Refunds will generally NOT be processed for:

• Change of mind after making a voluntary donation
• Dissatisfaction with how funds are utilized (within our stated charitable purposes)
• Personal financial difficulties of the donor
• Donations made more than 30 days ago (except in exceptional circumstances)
• Donations where tax receipts have already been utilized for tax benefits

4. Refund Request Process

4.1 How to Request a Refund

To request a refund, please follow these steps:

1. Contact us within 7 days of the transaction date
2. Provide your transaction details including:
   • Transaction ID or receipt number
   • Date and amount of donation
   • Payment method used
   • Reason for refund request
3. Submit supporting documentation if applicable
4. Allow our team to review and process your request

4.2 Contact Information for Refund Requests

• Email: info@devipeethindia.com
• Phone: +91 74078 14312
• Subject Line: "Refund Request - [Transaction ID]"

5. Refund Processing

5.1 Review Process

All refund requests will be reviewed by our finance team within 5-7 business days. We may contact you for additional information or clarification during this process.

5.2 Processing Timeline

If your refund request is approved:

• Credit/Debit Cards: 5-10 business days
• Net Banking: 3-7 business days
• UPI/Digital Wallets: 1-3 business days
• Bank Transfer: 3-5 business days

Note: Processing times may vary depending on your bank or payment provider.

5.3 Refund Method

Refunds will be processed using the same payment method used for the original donation. In exceptional cases where this is not possible, alternative arrangements will be made in consultation with the donor.

6. Tax Implications

6.1 Tax Receipt Cancellation

If a refund is processed for a donation for which a tax receipt (80G certificate) has been issued:

• The original tax receipt will be cancelled
• You must return the original tax receipt if already provided
• Any tax benefits claimed must be reversed in your tax filings
• We will provide documentation of the refund for your tax records

6.2 Donor Responsibility

It is the donor's responsibility to consult with their tax advisor regarding the implications of donation refunds on their tax filings.

7. Recurring Donations

7.1 Cancellation of Recurring Donations

For recurring monthly donations, you may cancel future payments at any time by:

• Contacting us directly
• Using the cancellation link in your donation confirmation emails
• Managing your subscription through your payment provider

7.2 Refund of Recurring Donations

Past recurring donations are subject to the same refund policy as one-time donations. Cancellation of future payments does not automatically refund previous donations.

8. Dispute Resolution

8.1 Internal Resolution

We are committed to resolving all refund-related concerns fairly and promptly. If you are not satisfied with our initial response, you may escalate your concern to our senior management team.

8.2 External Resolution

If internal resolution is not satisfactory, disputes may be resolved through:

• Mediation through recognized dispute resolution services
• Appropriate legal channels as per Indian law
• Regulatory authorities if applicable

9. Payment Gateway Policies

Our payment processing is handled through secure payment gateways (such as Razorpay). In some cases, refund processing may also be subject to the terms and conditions of these payment providers.

For payment gateway-related issues, we will coordinate with the relevant service provider to ensure prompt resolution.

10. Record Keeping

We maintain detailed records of all donations and refunds for:

• Compliance with regulatory requirements
• Tax and audit purposes
• Transparency and accountability
• Donor relationship management

11. Policy Updates

This Refund Policy may be updated from time to time to reflect changes in our processes, legal requirements, or operational needs. Any significant changes will be communicated to our donors and posted on our website.

12. Contact Information

For any questions or concerns regarding this Refund Policy, please contact us:

• Email: info@devipeethindia.com
• Phone: +91 7407814312
• Address: Near NBSTC Bus Depot, Alipurduar, WB 736121, India
• Business Hours: Monday to Friday, 9:00 AM to 5:00 PM IST

13. Acknowledgment

By making a donation to Devipeeth India Foundation, you acknowledge that you have read, understood, and agree to this Refund Policy. Your continued support helps us make a meaningful difference in the lives of those we serve.

Thank you for your generous support of our mission.